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  • 1.
    Vink, Josina
    et al.
    CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden.
    Wetter-Edman, Katarina
    CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden.
    Edvardsson, Bo
    CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden.
    Tronvoll, Bård
    CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden.
    Understanding the Influence of the Co-Design Process on Well-Being2016In: Service Design Geographies: Proceedings of the ServDes2016 Conference / [ed] Nicola Morelli, Amalia de Götzen and Francesco Grani, 2016, p. 390-402Conference paper (Refereed)
    Abstract [en]

    The aim of this paper is to explicitly link co-design to well-being and expand the conversation about the influence of the co-design process on well-being. This paper highlights considerations for co-design researchers and practitioners interested in enhancing the value created through co-design. The authors draw from discussions in transformative service research (TSR) to better understand how co-design influences well-being. Co-design is defined as a process of joint inquiry and imagination where diverse actors share and combine their knowledge. Based on the broad definition of service set out in service- dominant logic (SDL), the authors take the position that co-design is a form of service and therefore stress the relevance of TSR to co-design. The paper identifies six dimensions of well-being discussed in TSR that extend and highlight gaps in co-design literature related to the influence of the co-design process on well-being. The authors suggest that these dimensions become a component of future evaluations of the co-design process and point to opportunities for further research related to how co-design influences well-being and supports transformation.

  • 2.
    Westerlund, Bo
    et al.
    University College of Arts, Crafts and Design, Department of Design, Interior Architecture and Visual Communication (DIV), Industrial Design.
    Wetter-Edman, Katarina
    University College of Arts, Crafts and Design, Department of Design, Interior Architecture and Visual Communication (DIV), Industrial Design.
    Dealing with wicked problems, in messy contexts, through prototyping2017In: The Design Journal, ISSN 1460-6965, Vol. 20, no Sup. 1, p. S886-S899Article in journal (Refereed)
    Abstract [en]

    This paper explores how designers’ core competencies relate to the emerging paradigmatic shift in design practice, and provides suggestions for design education. The shift is due to the increased interest from design in engaging with social and political contexts and issues the last fifteen years. Designers have several core competencies and in this paper prototyping and thereby the capacity to work with wicked problems are explored. More explicitly, we suggest that designers can design relevant propositions with the help of successive prototyping. Tightly integrating designing propositions with problem setting is necessary when dealing with wicked problems. This works well when designers deal with signs and things. However, in order to deal with increasingly complex contexts, we suggest that design students should get more relevant experience of prototyping in complex contexts and improved reflection by making use of theories from STS in order to deal with these complex contexts. 

  • 3.
    Westerlund, Bo
    et al.
    University of Arts, Crafts and Design, Department of Design, Interior Architecture and Visual Communication (DIV), Industrial Design.
    Wetter-Edman, Katarina
    University of Arts, Crafts and Design, Department of Design, Interior Architecture and Visual Communication (DIV), Industrial Design.
    Design beyond service and product - Educating for new vistas of design education: Final report2018Report (Other academic)
    Abstract [en]

    Konstfack has had financing from KK-stiftelsen (The Knowledge Foundation) for two years to address emerging design challenges in the increasingly complex contexts that design is engaging with. Examples are healthcare, design for sustainable development, social innovation, service design. The objective has been to explore potential expansion and supplementary developments of the currently well-functioning specialisation Individual Study Plan in Design. This has been done in the project Design, beyond service and product – educating for new vistas of design professions. People from academia, consultancy, business and the public sector have been invited to workshops, seminars and symposia in order to learn from them regarding the current situation and anticipated needs. The project has also done study visits to design schools, organisations and businesses. The report presents reflections on design competencies and a few possible ways to proceed at Konstfack.

  • 4.
    Wetter-Edman, Katarina
    et al.
    University College of Arts, Crafts and Design, The Department of Design, Crafts and Art (DKK), Industrial design.
    Magnusson, Peter R.
    Capturing Context through Service Design Stories2015In: Design Thinking: New Product Development Essentials from the PDMA / [ed] Michael G. Luchs, Scott Swan, Abbie Griffin, New York: Wiley-Blackwell, 2015, p. 237-251Chapter in book (Refereed)
  • 5.
    Wetter-Edman, Katarina
    et al.
    University College of Arts, Crafts and Design, The Department of Design, Crafts and Art (DKK), Industrial design. HDK, Göteborgs universitet, .
    Moritz, Stefan
    Veryday.
    Empowering transformation through design inquiry in public healthcare2015In: Design4Health European 2015 Conference, Sheffield: Sheffield Hallam University , 2015Conference paper (Refereed)
    Abstract [en]

    In health and care service processes the coordination between different caregivers is one of the crucial challenges. This paper presents The patient journey project  as a practical application of a pragmatist pattern of inquiry (Dewey, 1938) and as fruitful way to work with/achieve transformative design. Situations of lived experience and moments of reflections perform as a carrier of knowledge and development. The paper argues that the design tools and mindset used in this project are of great importance in the ongoing transformation towards the patients focus in a Swedish public health care organization. 

  • 6.
    Wetter-Edman, Katarina
    et al.
    CTF, Service Research Center, Karlstad University, Sweden.
    Sangiorgi, Daniela
    Edvardsson, Bo
    Holmlid, Stefan
    Grönroos, Christian
    Mattelmäki, Tuuli
    Design for value co-creation: Exploring the synergies between design for service and service logic2014In: Service Science, ISSN 2164-3962, E-ISSN 2164-3970, Vol. 6, no 2, p. 106-121Article in journal (Refereed)
    Abstract [en]

    This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore whether and how human-centered collaborative design approaches could provide a source for interpreting existing service systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, service systems, participation, context, and experience.

    We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to explore current service systems as a context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this model.

    The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development to Design for Service as an approach to service innovation, centered on understanding and engaging with customers' own value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative approaches allow for achieving value co-creation in designing.

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