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The struggles of co-creation: the highs and lows of involving stakeholders into the service design process
University College of Arts, Crafts and Design, The Department of Design, Crafts and Art (DKK), Industrial design. University College of Arts, Crafts and Design, Department of Design, Interior Architecture and Visual Communication (DIV).ORCID iD: 0000-0001-8869-4948
2013 (English)In: Collaborative Systems for Reindustrialization: 14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden, Germany, September 30 – October 2, 2013, Proceedings / [ed] Camarinha-Matos, Luis M., Scherer, Raimar J., Berlin, 2013, 415-422 p.Conference paper (Refereed)
Abstract [en]

This paper presents our experiences from a research project on how to co-develop new methods for idea generation within a service design practice. As an example the paper describes how service designers used two visual inquiry methods together with customers and employees in different service situations. The results show that that there is great potential in developing methods for co-design work based on design approaches. This project relies on a mindset where materials of different kinds, that can be organized and reorganized in different ways are used. This supports a way of creating knowledge that facilitates production of other results than the purely verbal. We have also realized that it requires a great amount of work to achieve a great result.

Place, publisher, year, edition, pages
Berlin, 2013. 415-422 p.
Keyword [en]
Business development, Co-design, Co-development, Idea Generation, Visual Methods, Service Design
National Category
Design
Research subject
Design
Identifiers
URN: urn:nbn:se:konstfack:diva-5512DOI: 10.1007/978-3-642-40543-3_44ISBN: 978-3-642-40542-6 (print)ISBN: 978-3-642-40543-3 (print)OAI: oai:DiVA.org:konstfack-5512DiVA: diva2:918058
Conference
14th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2013, Dresden, Germany, September 30 - October 2, 2013
Funder
VINNOVA
Available from: 2016-04-08 Created: 2016-04-08 Last updated: 2016-04-11Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf